How Can We Help?
Choose the support option that works best for you
Discord Community
Connect with other React Native developers shipping with AppForge
Support Tickets
Get direct help from our team for build and submission issues
Common Support Topics
Installation & Setup
- How to install and run the template
- Expo SDK & EAS Build setup
- Environment variables & API keys
- Switching from Expo managed to bare workflow
Customization
- Changing theme colors and fonts
- Modifying screens and components
- Adding new screens with Expo Router
- Swapping in your own backend / API
Store Submission
- EAS Build for Android (.aab) and iOS (.ipa)
- Play Store listing checklist
- App Store Review Guidelines checklist
- Common rejection reasons & fixes
License & Account
- License activation per Bundle ID
- Transferring a license to a new app
- Downloading updates
- Account management
Frequently Asked Questions
How quickly will I receive support?
We respond to all tickets within 24-48 hours on business days. Discord community often provides faster responses.
What's included in support?
Template usage, EAS Build/Submit help, bug fixes, and technical guidance. Custom development requests are not included.
Do I need to renew support?
No! Support and updates are included for lifetime with your purchase.
Can you help with customization?
We can guide you on how to customize, but can't do custom development work. We may be able to recommend freelancers.
What if I find a bug?
Report it via support ticket with your Expo SDK version and repro steps. We prioritize bug fixes and release updates regularly.
Do you support bare React Native (no Expo)?
Yes, the template ejects cleanly from the Expo managed workflow. We can point you to the relevant docs, though deep bare-workflow debugging isn't included.